Clear information for a smooth and well-prepared journey
These Booking Terms & Conditions are designed to provide clear and transparent information about travelling with Wander China.
We aim to create a smooth and enjoyable journey, while ensuring that you have a clear understanding of the arrangements, responsibilities, and policies associated with your trip.
These Booking Terms & Conditions apply to all services provided by Wander China.
A booking is confirmed upon receipt of the required deposit or full payment.
For customised journeys, the booking is based on the itinerary and inclusions outlined in the proposal provided to you on the agreed date.
2.1 Payment Terms
A deposit is required to secure your booking and will be deducted from the total trip cost.
The remaining balance is due 60 days prior to departure, unless otherwise specified in your invoice or proposal.
All prices are quoted in the stated currency. Any bank charges or currency conversion fees are the responsibility of the participant.
2.2 Cancellation by the Participant
Cancellations must be made in writing and will take effect from the date they are received by Wander China.
The following cancellation terms apply:
Cancellation charges apply regardless of the reason for cancellation, including illness, injury, medical conditions, personal circumstances, travel disruptions, or inability to participate in part or all of the itinerary.
2.3 Cancellation by Wander China
Wander China reserves the right to cancel or postpone any trip due to reasons beyond our reasonable control, including but not limited to travel restrictions, natural events, or political instability.
In such cases, we will offer a refund of payments made, excluding any unrecoverable third-party costs.
For small group tours, a minimum of six travellers is required for a departure to operate (unless otherwise stated). The departure will be confirmed no later than 60 days prior to the scheduled departure date. If the minimum number of participants is not reached, Wander China reserves the right to cancel or postpone the departure. In this event, we will provide a full refund of any deposit paid to Wander China.
Your booking includes the services outlined in your confirmed itinerary, which may include:
For customised journeys, inclusions are as outlined in the proposal provided to you on the agreed date.
Unless otherwise stated, the following are not included:
Travel in certain regions may require a degree of flexibility. Wander China reserves the right to make reasonable adjustments to the itinerary due to weather conditions, local regulations, transportation availability, or other unforeseen circumstances.
While we aim to deliver the itinerary as planned, adjustments may be necessary due to circumstances beyond our reasonable control. In such cases, we will endeavour to provide suitable alternatives while maintaining the overall quality and experience of the journey.
Wander China will make reasonable efforts to keep you informed of any changes to your itinerary.
We strongly recommend that all participants obtain comprehensive travel insurance covering:
• Medical expenses
• Emergency evacuation
• Trip cancellation or interruption
• Personal belongings
Participants are responsible for ensuring that their insurance coverage is suitable for the nature of the journey. Comprehensive travel insurance is mandatory for participation in trekking, remote, or high-altitude itineraries operated by Wander China.
Wander China reserves the right to request proof of valid insurance coverage prior to departure.
Participants are responsible for ensuring that they are physically and mentally fit for the activities included in the itinerary.
Some itineraries may involve travel in remote or high-altitude areas. Such conditions may present additional physical challenges, including reduced oxygen levels, varying terrain, and limited access to medical facilities. Participants should have an appropriate level of fitness and, where relevant, prior hiking experience. Individual responses to high-altitude conditions vary, and participants are advised to consider their personal health circumstances and, where appropriate, seek medical advice prior to travel.
Any pre-existing medical conditions, allergies, mobility limitations, or other relevant health concerns must be disclosed prior to booking. Failure to provide accurate and complete health information may increase risks and may limit Wander China’s ability to provide appropriate support or make necessary arrangements during the journey.
Wander China may request additional information regarding a participant’s medical history, mobility, fitness, or medical clearance where reasonably required to assess the suitability of a journey. For certain activities or destinations, including but not limited to cruises, high-altitude scenic areas, guided trekking activities, or travel in certain regions such as Tibet, additional medical declarations, medical clearance, or liability waivers may be required before participation. In some cases, these requirements are only confirmed after a participant’s personal and medical information has been reviewed by the relevant operator or authority and may therefore not be known at the time of booking or payment. Participants are responsible for providing any required information and completing any required documentation within the requested timeframe.
Wander China reserves the right to decline, modify, shorten, or withdraw a participant’s involvement in part or all of the itinerary where, in our reasonable judgment or where required by the relevant operator or authority, the participant’s physical or mental condition may affect their own safety, the safety of the group, or the safe operation of the journey.
In such circumstances, no refund will be provided for unused services, missed portions of the itinerary, or voluntary withdrawal from the trip.
Any costs arising from illness, injury, inability to continue, medical evacuation, or voluntary withdrawal remain the responsibility of the participant and should be covered by appropriate travel insurance where applicable.
Travel in certain regions of China, particularly remote or rural areas, may involve a degree of unpredictability. Conditions such as weather, road access, local infrastructure, and availability of services may vary.
Wander China will make every reasonable effort to deliver the itinerary as planned. However, adjustments may be necessary to ensure safety and the overall experience of the journey.
We work with carefully selected local partners to provide services throughout your trip. While we endeavour to ensure quality and reliability, some circumstances may be beyond our reasonable control, including transportation delays, natural events, or disruptions caused by third parties.
Wander China shall not be liable for any loss, damage, or additional costs arising from such circumstances, to the extent permitted by applicable law.
Participants are responsible for their own safety, well-being, and personal belongings throughout the journey.
To the fullest extent permitted by law, Wander China shall not be liable for:
Nothing in these Terms limits your rights under applicable consumer protection laws.
During the trip, photographs or videos may be taken for promotional purposes.
By joining the tour, you consent to such media being used by Wander China for marketing purposes. If you prefer not to appear, please inform us in advance.
Certain itineraries may include activities such as hiking, trekking, or travel in high-altitude or remote areas.
For these journeys, additional considerations apply:
By joining such itineraries, participants acknowledge and accept these conditions as part of the travel experience and take responsibility for their own participation.
By making a payment, you confirm that you have read, understood, and agreed to these Booking Terms & Conditions.
